• Laboratory & Industrial Quartz & Borosilicate Glasswares
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  • Thane, Mumbai

    +91 7303456060

  • Phaltan, Satara

    +91 9833978425

Refund & Replacement Policy

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LabQuartz Silica Private LimitedRefund & Replacement Policy

At LabQuartz Silica Private Limited, all products are manufactured with strict quality control and are carefully inspected prior to dispatch. As our products are precision-engineered and fragile in nature, the following refund and replacement policy applies:

1. Eligibility for Replacement

Replacement will be considered only in case of proven manufacturing defects or major dimensional deviation from agreed specifications.

2. Reporting Timeline

Customers must report any defect, damage, or discrepancy within 48 hours of delivery. The report should be sent via email to sales@labquartz.in with:

  • Clear photographs or videos of the product
  • Packing condition images
  • Invoice and delivery details

    • 3. Transit Damage

  • If transit insurance has been opted and charged, claims for transit damage will be processed accordingly.
  • If goods are shipped without insurance, transit breakage or damage will not be covered under replacement.

    • 4. Non-Eligible Cases

    Replacement or refund will not be applicable under the following conditions:

  • Breakage due to improper handling, storage, or usage
  • Thermal shock or mechanical damage during use
  • Normal wear and tear
  • Minor surface marks not affecting functionality
  • Custom-made products manufactured exactly as per approved drawings/specifications

    • 5. Refund Policy

    As all products are manufactured or prepared against confirmed orders, refunds are generally not applicable. Refunds, if any, will be considered only in exceptional cases where replacement is not feasible and will be processed after mutual agreement.

    6. Replacement Process

    Once the claim is verified and approved:

  • Replacement will be manufactured and dispatched within standard production lead time.
  • No credit or refund will be issued without inspection and approval from our quality team.

    • 7. Return of Material

    If required, the defective material must be returned to our facility for inspection.
    Return shipping terms will be communicated at the time of claim approval.

    8. Contact for Claims

    For any refund or replacement requests, please contact:
    📧 sales@labquartz.in
    📞 +91 70218 04806